The Create Button On My DualSense Does Nothing At All Any More

This is repairable and it is one of the easier buttons to get at, so do not write it off.

On a DualSense, Create, Options and the PS button sit on a small membrane section near the top of the board rather than being individual switches. Reaching it means opening the shell and lifting the board, which is a few more steps than a face button but no harder, and there is no soldering. The membrane itself is a very cheap part and usually sold as a set with the other small buttons.

Before you open it, two things. At a year old you are inside warranty on most purchases, and a dead button is one of the easiest faults to demonstrate: show the retailer the button test on a phone and the Create button sitting dead while everything else responds. That is a thirty-second conversation and opening the controller ends that option permanently. Worth trying first.

Second, rule out something that catches people out. On a PS5, the Create button's behaviour depends on console settings, and if a capture setting or a shortcut profile has changed, the button can appear dead on the console while being electrically fine. Your test result rules this out, because the browser reads the raw input with no console settings involved, and a dead button there is genuinely dead. That is exactly the kind of thing these tests are for, and it means you can skip all the console-side troubleshooting that other guides will send you through.

If you do go ahead with the repair, the one thing to be careful of is the ribbon cable to the touchpad, which runs near that area and is easy to catch when lifting the board. Disconnect it rather than working around it.